Source avec lien : Canadian Occupational Safety, 2019.
La communication est devenue un facteur important à maîtriser en tant que professionnel de la sécurité efficace. Cet article donne un aperçu des différents types de communication: la communication écrite, la communication verbale et non verbale et les messages envoyés par des actions et des inactions.
Communication has become an important factor to master as an effective safety professional. We communicate with individuals, small or large groups depending on the function at hand. It can occur with fellow co-workers, contractors, clients, students, lead hands, front-line supervisors, department managers, general managers, vice presidents, CEOs and board members. Often overlooked and misunderstood as an essential component, employees, supervisors and managers regularly don’t understand its importance. It is not only what we intend to communicate; it is which method we choose to make that communication.