Source avec lien : Journal of Occupational Health Psychology, 25(6), . 10.1037/ocp0000260
La présente étude a examiné la relation quotidienne entre les performances professionnelles, la relaxation, l’affect positif et le travail émotionnel. En s’appuyant sur le modèle de récupération de l’effort et sur la théorie de l’élargissement et de la construction, nous avons proposé que les performances professionnelles d’un jour donné favorisent la relaxation en soirée et l’effet positif du lendemain matin et que cela entraîne une augmentation de l’action en profondeur et une diminution de l’action en surface le lendemain. Pour tester nos propositions, nous avons mené deux études de journal intime en utilisant la méthode d’échantillonnage expérimentée.
The present study examined the daily relationship between job performance, relaxation, positive affect, and emotional labor. Drawing on the effort-recovery model and broaden-and-build theory, we proposed that job performance on a particular day fosters evening relaxation and next-morning positive affect and that this leads to increased deep acting and decreased surface acting the next day. To test our propositions, we conducted 2 diary studies using the experienced sampling method. In Study 1, 93 flight attendants participated in morning and end-of-workday surveys for 5 workdays. In Study 2, 98 hotel employees responded to morning, end-of-workday, and evening surveys for 5 workdays. In both studies, we found positive relationships between daily job performance, evening relaxation, next-morning positive affect, and next-day deep acting. We further found support for the indirect effect of daily job performance on next-day deep acting through evening relaxation and next-morning positive affect. Although next-morning positive affect had a marginally negative relationship with next-day surface acting in Study 1, this relationship became nonsignificant when next-morning negative affect was included in the model (Study 2). The robustness of these findings was validated in supplementary analyses. (PsycInfo Database Record (c) 2020 APA, all rights reserved).