Source avec lien : CSA Group, décembre 2019.
Chaque année, les incidents de violence et de harcèlement au travail ont de graves répercussions sur les travailleurs et les lieux de travail dans tous les secteurs et organisations du Canada. Cette recherche avait pour but de déterminer l’étendue de la violence et du harcèlement au travail au Canada, la disponibilité des ressources d’orientation, les lacunes dans les stratégies efficaces de prévention et d’atténuation, et le besoin de normes nationales ou d’orientation supplémentaire. Cette recherche a porté sur quatre secteurs clés : les soins de santé, l’éducation, le gouvernement et les services d’urgence, et les secteurs des services.
Every year, workplace violence and harassment incidents severely impact workers and workplaces across Canadian sectors and organizations. The purpose of this research was to identify the extent of workplace violence and harassment across Canada, the availability of guidance resources, gaps in effective prevention and mitigation strategies, and the need for national standards or additional guidance. This research focused on four key sectors: healthcare, education, government and emergency services, and service sectors. A literature review and stakeholder input demonstrated that violence and harassment in the workplace is a serious and growing problem. The industries studied face specific concerns and challenges such as violence from patients, clients, residents, family members, and work colleagues in the healthcare sector… and violence and harassment, including sexual harassment, in the government and emergency services sector… Several gaps in addressing workplace violence and harassment were identified: a lack of practical guidance, adequate infrastructure, and staff resources, especially in smaller organizations; a lack of sector-specific guidance on workplace violence and harassment program components; a need for proactive leadership and accountability structures within organizations; a need for leadership at all system levels across sectors; and the requirement for a positive and supportive organizational culture where workers are consulted and participate in prevention efforts. Research and current workplace practices reveal that a comprehensive approach (written policies, risk assessments, hazard recognition and control measures, and training) to prevent and mitigate violence and harassment, recognizing the challenges specific to each sector, is effective and essential.