Managers’ experiences of prevention and management of workplace violence against healthcare staff: a descriptive exploratory study

Source avec lien : Journal of Nursing Management, Prépublication, 2019. 10.1111/jonm.12761

Les employeurs ont la responsabilité de protéger les employés de la violence sur le lieu de travail. La diversité des milieux de soins présente des défis pour les responsables de la sécurité. Cet article examine les expériences des gestionnaires de la santé et du personnel de prévention dans la gestion et la prévention de la violence envers le personnel.

Aim To examine healthcare managers’ and health and safety staff experiences of prevention and management of workplace violence against staff. Background Employers have a responsibility to protect employees from workplace violence. The varied care settings present challenges for those responsible for ensuring safety. Method Descriptive exploratory study using semi-structured interviews with 99 participants responsible for workplace safety, from 29 health services across metropolitan and regional Victoria, Australia. Interviews were audio-recorded, transcribed and thematically analysed. Results Five themes were identified: Workplace violence was accepted as ‘part of the job’; Participants relied on government resources and networking to guide them; Working alone and home visiting was a risk factor; Participants demanded a single, state-wide training program; Sharing information is vital. Conclusions Participants were acutely aware of the risks of violence towards staff, and of their responsibility in managing risks. Knowledge sharing and consistent, regular education, can reduce the risks. Additional resources were required, particularly during home visits, or when working alone. Implications for nursing management Managers need to prioritise resources such as reliable rapid response systems to prevent and manage violence, particularly against staff working alone or home visiting. Information sharing between health services and other agencies is important to reducing risk. This article is protected by copyright. All rights reserved.

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