Source avec lien : Journal of Nursing Management, Prépublication, 2019. 10.1111/jonm.12763
La violence horizontale et l’intimidation sur le lieu de travail sont des comportements dysfonctionnels pouvant affecter le personnel infirmier et les soins prodigués aux patients. Ces comportements ont des impacts à plusieurs niveaux, affectant la sécurité et la satisfaction des patients, la rétention des infirmières et la satisfaction des employés, tout en créant de piètres résultats pour les patients. Cet article vise à évaluer la violence horizontale et l’intimidation dans le personnel infirmier d’un centre hospitalier et ambulatoire universitaire en oncologie, et à tester l’Échelle de Violence Horizontale en contexte ambulatoire.
Aim To evaluate horizontal violence and bullying in the nursing workforce of an oncology inpatient and outpatient academic center, and to test the Horizontal Violence Scale in an outpatient setting. Background Horizontal violence (HV) and bullying in the workplace are dysfunctional behaviors that can affect nursing staff and patient care. The impact of bullying and HV is multilevel, affecting patient safety and satisfaction, nursing retention, and employee satisfaction, while creating poor patient outcomes. Method(s A quantitative cross-sectional descriptive design was used to examine prevalence of HV and Bullying and the relationship between HV and bullying of nursing department personnel in an oncology setting. Results The study findings revealed significant positive relationships between bullying and HV in both inpatient and outpatient settings. Conclusion Nurses experience diverse workplace violence, which could decrease their professional quality of life and affect their turnover intention no matter the work setting. Implications for nursing management The findings of this study clearly link the presence of bullying and HV, which includes, emotional, physical, verbal, and defiant behaviors to both inpatient and outpatient workplace settings. A positive organizational culture, which can be shaped by nursing leaders, can create a work environment that can thwart workplace violence.
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