Source avec lien : European Journal of Work and Organizational Psychology, Prépublication, 2/14/2019. 10.1080/1359432X.2019.1576633
Cette étude examine si l’effet de contagion des incivilités en milieu de travail se propage au-delà d’une journée de travail, c’est-à-dire si le fait de subir une expérience d’incivilité en milieu de travail est liée à la manifestation de comportements grossiers envers les autres le lendemain. Elle examine la possibilité que ruminer le soir et développer l’intention de se venger a un effet de médiation dans cette relation, et qu’il y a un processus de médiation en série par laquelle l’incivilité expérimentée déclenche des pensées ruminatives, ce qui augmente la probabilité de vouloir agir, ce qui se transforme en comportement grossier le lendemain.
In this diary study with N = 348 employees, we examine whether the contagion effect of workplace incivility transfers beyond one work day that is whether the experience of workplace incivility is related to showing rude behaviours towards others the next day. Additionally, we examine whether ruminating in the evening of a work day and building an intention for revenge behaviour mediate this relationship, and explore whether a serial mediation process exists where experienced incivility triggers ruminative thoughts, which, in turn, increase the likelihood of intending to act, which transfers into actual rude behaviour the next day. Using a multilevel path analysis, our results confirmed a lagged relationship between workplace incivility one day and rude behaviours towards others the next day. Between-persons’ workplace incivility was also related to showing rude behaviour towards others. Neither rumination nor revenge behaviour intent proved to be mediators of this relationship. Additionally, the serial mediation process was not confirmed; however, parts of the process—namely the relationship between experienced workplace incivility and ruminating about work in the evening—received support. Importantly, the reverse relationship (i.e., showing rude behaviour one day leads to experiencing workplace incivility the next) was not supported in our analysis. By adding a new, daily time perspective, our study suggests that participants do not intentionally provoke episodes of incivility, but rather react to others’ incivility.
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