Cette étude a pour but d’appliquer la théorie du travail émotionnel de Hochschild aux soins d’urgence et de découvrir les règles de sentiments spécifiques à la spécialité qui sous-tendent ce travail. Malgré l’importance du bien-être des infirmières, le travail émotionnel des infirmières (qui a une grande influence sur le bien-être) reste négligé.
Aims This study aims to apply Hochschild’s theory of emotional labour to emergency care, and uncover the ‘specialty-specific’ feeling rules driving this labour. Despite the importance of positive nurse well-being, the emotional labour of nursing (a great influencer in wellbeing) remains neglected. Design and Methods Ethnography enabled immersion in the ED setting, gathering the lived experiences and narratives of the ED nursing team. We undertook first-hand observations at one major trauma centre ED and one district general ED including semi-structured interviews (18). A reflexive and interpretive approach towards thematic analysis was used. Results We unearthed and conceptualized four feeling rules born from this context and offer extensive insights into the emotional labour of emergency nurses. Conclusion Understanding the emotional labour and feeling rules of various nursing specialties offers critical insight into the challenges facing staff – fundamental for nursing well-being and associated retention programs. Impact What problem did the study address? What were the main findings? Where and on whom will the research have impact? Academically, this research expands our understanding – we know little of nurses’ feeling rules and how specialties influence them. Clinically, (including service managers and policy makers) there are practical implications for nurse well-being.